BUKWAY / Support
Here to help.
Even off the slopes.
Need a hand with Bukway? Write to the team and we’ll look into it together.
A few useful answers
Where can I download Bukway?
The app is currently in closed internal iPhone testing. There is no public App Store link yet. We’ll share a launch date once it’s confirmed.
Do I need an account for the map?
No. Guests can explore the map, preview routes and navigate. Saved items, trip history and profile access require sign-in.
My sign-in code hasn’t arrived. What can I do?
Check the address and spam folder, and wait for the 60-second resend cooldown. Closed testing is limited to approved email addresses. If you see “Finish cleanup” after deleting an account, finish that step in Menu. When contacting support, include the attempt time and app version, never the code itself.
How do I delete my account?
Menu → My profile → Delete account. Confirmation and recent authentication are required. Retry an unfinished deletion. Uninstalling the app does not delete the server account. If you cannot sign in, contact support.
Why is GPS unavailable?
Check the location permission in iPhone settings. Move to an open area and try again. You can still browse the map, but current-location routing and navigation may be limited.
Does Bukway show live piste openings?
There is currently no verified public source of live closure information. A calculated route does not mean a piste or lift is open. Resort signs, barriers and staff instructions always take priority.
How can I report a route error?
Stop somewhere safe. Send the route start and end names, selected profile, app version and, if possible, a screenshot without private information. Do not follow an unsafe route just to test it.